Refund policy

We want you to love your Laurent Well order. If something is not right, you have 30 days from the day your order is delivered to request a return.

HOW TO START A RETURN
Email us at supportlaurentwell@gmail.com with your order number and the item you would like to return. We will reply within 1 to 2 business days with your return instructions and a free prepaid return label. Items sent back without first contacting us may not be accepted.

RETURN CONDITIONS
To be eligible, items must be unused, in the same condition you received them, and in their original packaging with all accessories, cables and manuals included.

ITEMS WE CANNOT ACCEPT FOR RETURN
For hygiene reasons, the following cannot be returned once opened or used, unless they arrived damaged or defective:
- Sleep masks, eye masks and earplugs
- Pillowcases, bonnets and bedding that has been used
- Personal massage items that have been used, such as massage balls and scalp massagers
- Gift cards

DAMAGED, DEFECTIVE OR WRONG ITEMS
If your item arrives damaged, stops working within 30 days, or is not what you ordered, email us within 7 days of delivery with your order number and a photo. We will send a replacement or a full refund.

FREE RETURNS
Returns are free. We email you a prepaid return label, so you never pay to send an eligible item back. Original shipping charges are not refundable.

REFUNDS
Once your return arrives and is inspected, we will email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may take a few more days to show it.

EXCHANGES
The fastest way to get a different size or color is to return the item you have and place a new order for the one you want.

HOLIDAY RETURNS
Items bought between November 1 and December 24 can be returned until January 31.

QUESTIONS
Contact us at supportlaurentwell@gmail.com